This episode features Heather Costa, Director of Technology Resilience at Mayo Clinic. A leading voice in organizational resilience, Heather has spent over two decades shaping recovery and continuity programs at world-class healthcare institutions. In this episode, she explains why true resilience begins with leadership, not technology, how to prioritize when everything feels critical, and what it takes to build organizations that can adapt and thrive through disruption.
The DNA of Organizational Resilience: Leadership First, Technology Last with Heather Costa, Director of Technology Resilience at Mayo Clinic
November 04, 2025
(41:21)
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